Terms of Service

These Terms of Service (the "Terms") are a binding agreement between AgentEZ and the Client concerning the Services. A Client agrees to these Terms by accessing or using AgentEZ Services, creating an account, clicking an acceptance checkbox, purchasing or subscribing, accepting an Order, paying an invoice that references these Terms, or continuing to use paid Services after receiving appropriate notice of applicable updated Terms.

Casual viewing of the public AgentEZ website is subject to the provisions of these Terms that apply to website access and use. Paid obligations begin only through an Order, purchase, subscription, or other affirmative acceptance. Silence alone does not authorize recurring billing.

The AgentEZ Privacy Policy explains our information-handling practices and is incorporated by reference to the extent applicable.

You must be legally able to enter into a binding agreement and use the Services in compliance with applicable law. If you accept these Terms for a business or organization, you represent that you have authority to bind that business or organization, and "you" and "your" refer to it.

AgentEZ

"AgentEZ," "we," "us," and "our" mean the business operating agentez.ai and providing the Services.

Client

"Client," "you," and "your" mean the business, professional, organization, real estate agent, brokerage, team, or other person or entity that accesses, purchases, subscribes to, or receives the Services.

Client End User

"Client End User" means a visitor, lead, buyer, seller, buyer agent, customer, employee, contractor, or other person who interacts with a Client experience powered or supported by AgentEZ.

Services

"Services" means AgentEZ websites, AI assistants, AI agents, automations, Agent-as-a-Service offerings, private AI systems, hosted services, Client-controlled deployments, implementation services, setup, support, maintenance, and related technology offerings.

Order

"Order" means an accepted checkout, pricing page, proposal, order form, statement of work, subscription confirmation, or other written commercial agreement describing purchased Services.

Client Content

"Client Content" means information, media, documents, listings, branding, instructions, knowledge-base materials, credentials, business data, and other material supplied by or for a Client.

AI Credits

"AI Credits" or "Credits" mean internal usage units used to measure access to eligible AgentEZ AI-powered features and actions. Credits are not money, stored value, cryptocurrency, or legal tender.

AgentEZ is an AI systems and automation business. We may provide standardized, configured, hosted, managed, custom, or Client-controlled Services for real estate and other industries, businesses, professionals, and organizations. Services may include AgentEZ AnswerBack, the AgentEZ Listing Marketing System, AI-powered websites and digital experiences, AI assistants, AI agents, Agent-as-a-Service, workflow automations, custom AI systems, private AI deployments, hosted services, AI operating platforms, and related implementation, setup, maintenance, support, and technology services.

AnswerBack is a customer-facing conversational AI product that may be configured for property listings, the AgentEZ website, or other Client experiences. Not every AgentEZ AI agent or automation is called AnswerBack. No feature is included in every plan unless the applicable Order says it is.

Unless an Order expressly says otherwise, standard managed setup does not include:

• unlimited custom design or revisions;
• custom copywriting or unlimited content creation;
• custom video production;
• custom integrations;
• legal review or regulatory approval;
• guaranteed data migration; or
• guaranteed compatibility with every third-party system.

The Client must provide requested materials, approvals, access, and instructions on time. Delays may affect schedules, availability, or completion.

The specific Order controls the purchased Services, deliverables, pricing, included usage, Client environment, setup scope, project milestones, payment schedule, support level, and special terms. An Order may also include service-specific terms appropriate to the selected offering.

If documents conflict, the following order of precedence applies:

1. a signed statement of work or expressly negotiated written agreement;
2. the accepted Order;
3. these Terms; and
4. general marketing materials.

Marketing copy does not override an accepted Order or these Terms. Informal oral statements are not guaranteed contractual promises; a special commitment must be included in the applicable Order or another signed written agreement.

Clients must provide accurate, current account information; limit access to authorized users; protect passwords, access keys, credentials, and connected accounts; and promptly report suspected unauthorized access. The Client is responsible for activity performed through its account by its authorized users and for removing access when it is no longer appropriate. AgentEZ may require reasonable identity or authority verification before changing sensitive account settings.

Each Client must:

• provide accurate account and business information and maintain authority to use the Services;
• protect passwords, access keys, credentials, and connected accounts and promptly report suspected unauthorized access;
• provide accurate and lawful Client Content and obtain all necessary rights, permissions, licenses, and consents;
• review and approve material facts before public launch;
• supervise AI and automated actions at a level appropriate to the risk;
• comply with applicable laws, regulations, professional rules, platform rules, and the Client's contractual obligations;
• maintain its own required privacy notices, disclosures, and consent language; and
• avoid using the Services for unlawful discrimination, deception, fraud, harassment, or harm.

Clients retain ownership of Client Content and retain ownership and control of their customer relationships, visitor relationships, and leads. AgentEZ does not own Client leads and does not gain the right to market independently to Client End Users merely because they interacted with a Client experience. A Client End User may separately become an AgentEZ prospect only by independently contacting, registering with, or requesting Services from AgentEZ.

The Client grants AgentEZ a limited, nonexclusive, worldwide license to host, copy, display, transmit, process, format, and otherwise use Client Content only as reasonably necessary to configure, provide, host, maintain, secure, troubleshoot, support, and fulfill the applicable Services and to comply with Client instructions and applicable agreements. This license does not transfer ownership of Client Content or grant AgentEZ an unrestricted advertising license.

AgentEZ will not publicly use a Client's name, logo, testimonial, listing, or project as a case study without permission. The Client represents that it has the rights and permissions required to supply Client Content and authorize AgentEZ's limited use of it.

AgentEZ retains ownership of its preexisting and reusable software, source code, systems, templates, layouts, platform components, prompts, workflows, automations, APIs, infrastructure, methods, processes, documentation, designs, branding, trademarks, generalized know-how, improvements, and reusable components.

A Client receives only the usage rights expressly included in the applicable Order. Unless an Order expressly transfers ownership, custom configuration or implementation does not transfer ownership of the underlying AgentEZ platform, templates, reusable code, systems, or methods. Client-specific ownership arrangements for bespoke work may be defined in a signed statement of work.

Subject to these Terms, the applicable Order, and timely payment, AgentEZ grants the Client a limited, nonexclusive, nontransferable, revocable right during the applicable Service term to access and use the purchased Services for the Client's authorized internal business activities and approved Client-facing experiences. The Client may not sublicense, resell, or make the Services available outside the scope of an Order unless AgentEZ agrees in writing. Rights end when the applicable Service ends, except for rights that an Order expressly states will continue.

The Services may use artificial intelligence, machine learning, language models, rules, workflows, and third-party technology providers. Output is generated from available instructions, context, Client Content, provider behavior, and system configuration. AI output may be incomplete, inaccurate, outdated, inconsistent, or inappropriate, and AgentEZ does not guarantee that every question will be answered or every action will succeed.

Important facts and consequential actions require human verification. AI output does not replace legal, tax, financial, medical, real-estate, engineering, compliance, or other qualified professional advice. The Client is responsible for reviewing uses appropriate to its industry and risk, must not represent AI-generated content as verified fact without appropriate review, and must apply appropriate human supervision and safeguards to automated actions.

Client End Users should not submit highly sensitive information through standard AI experiences unless an approved secure workflow specifically requests it.

Unless expressly agreed in a signed statement of work, the Services are not designed for:

• emergency response or life-safety systems;
• medical diagnosis or legal representation;
• lending, credit, employment, government-benefit eligibility, or insurance-underwriting decisions; or
• other high-risk or legally regulated decisions made without meaningful human review.

When Services are used for real estate, the Client is responsible for:

• holding required licenses and obtaining broker approval and supervision;
• listing authorization, advertising compliance, and fair-housing compliance;
• MLS and IDX permissions and rules and required brokerage attribution;
• listing accuracy and property availability and status updates;
• compensation and commission disclosures and required disclaimers;
• image, video, floor-plan, and other media rights;
• lead communications and follow-up and consent for calls, texts, and emails; and
• verifying property, financial, legal, zoning, insurance, inspection, and other material information.

AgentEZ is a technology provider. Through the Services, AgentEZ is not acting as a brokerage, listing agent, buyer agent, MLS, appraiser, inspector, lender, title company, attorney, accountant, or insurance provider. This does not prevent AgentEZ personnel from separately holding professional licenses.

The technology Services themselves do not create an agency, brokerage, fiduciary, employment, partnership, or joint-venture relationship.

Fees may include setup fees, first-month charges, monthly subscription fees, listing fees, AI-credit purchases, usage charges, domain charges, integration fees, custom-project fees, support charges, and applicable taxes. Prices and included Services are disclosed in the applicable Order.

Recurring monthly Services automatically renew month-to-month until canceled. Before purchase, the applicable Order or checkout should clearly identify the recurring amount, billing frequency, included Services, included Credits, cancellation method, and material conditions. By affirmatively purchasing a recurring Service, the Client authorizes AgentEZ and its payment processor to charge the selected payment method for recurring fees and applicable taxes until cancellation.

AgentEZ may change future recurring prices, future included Credit allocations, or future usage rates by giving affected active Clients at least 30 days' advance notice unless an Order provides stronger protection. Price changes apply prospectively and do not alter completed charges retroactively.

The following reflects the current commercial structure for the AgentEZ Listing Marketing System. The Client's accepted Order controls, and future AgentEZ plans or Services may use different pricing. The AI experience is part of the current core Listing Marketing System offer and is not a separately required add-on.

• Each additional listing requires its own setup and approved Client Content.
• Additional listings share the account's AI-credit pool and do not automatically add another 2,500 monthly Credits.
• The Client must identify which listings are active.
• Recurring listing fees continue until the listing is removed or canceled through the cancellation process.
• Removing or canceling a listing may make its hosted pages, AnswerBack configuration, and related features unavailable.
• Reactivation may require updated information and a reactivation or setup fee.
• Setup does not include unlimited redesigns, revisions, content creation, or integrations.

Credits are internal usage units. They are not money, currency, cryptocurrency, securities, gift cards, stored value, or legal tender; have no cash value; cannot be redeemed for cash; and are nontransferable between unrelated accounts. Credits may be used only with eligible active AgentEZ Services.

Included and purchased Credits may be held in one shared account pool. Active listings and eligible AI features may draw from that shared pool. Credit consumption may vary by model, feature, action, provider cost, or technical operation, and AgentEZ may publish or display applicable usage rules.

Included monthly Credits are added according to the Client's active billing cycle. Unused Credits roll over while the membership remains continuously active. Already accumulated valid Credits remain available while the membership stays continuously active, subject to these Terms, account status, and acceptable-use limits.

Accumulated included and purchased Credits expire when the membership ends. Canceling and later restarting does not restore expired Credits. Additional Credit packs do not extend a canceled membership, and Credits cannot be used after the related account or eligible Service ends.

Purchased Credits are generally nonrefundable after delivery to the account, except where required by law or to correct a confirmed billing error. Fraudulent, abusive, automated, or prohibited consumption may be limited or suspended.

AgentEZ may change future Credit-pack pricing, future monthly allocations, and future consumption rates with at least 30 days' notice to affected active Clients. Changes apply prospectively.

A Client may cancel recurring Services by:

• using an available account cancellation control; or
• emailing hello@agentez.ai with "Cancellation Request" in the subject line.

AgentEZ may reasonably verify the Client's identity and account authority. Telephone cancellation is not required. Cancellation normally becomes effective at the end of the current paid billing period, and future renewals stop after cancellation becomes effective.

The Client may continue using active paid Services through the end of the paid period unless the account is suspended for breach, security, or nonpayment. When the membership ends, Credits expire and hosted websites, AI assistants, listings, and related Services may become unavailable. Client Content export or transfer is available only when included in an Order or required by applicable law. Domain ownership and transfer depend on the applicable Order and registrar records.

• Setup fees are nonrefundable after setup or implementation work begins, except where required by law or expressly promised in writing.
• Recurring monthly fees are nonrefundable after the billing period begins, except where required by law or to correct a confirmed billing error.
• AI-credit purchases are nonrefundable after Credits are delivered to the account, except where required by law or to correct a confirmed billing error.
• Unused time is not automatically prorated after cancellation.
• An accepted Order may provide a different refund commitment.

The Client should promptly report a suspected billing error to hello@agentez.ai with enough information for AgentEZ to investigate. Nothing in these Terms waives rights concerning billing errors that cannot legally be waived.

AgentEZ may suspend or terminate Services for nonpayment, chargeback abuse, material breach, unlawful use, fraud, security threats, harmful or abusive activity, infringement, provider restrictions, risk to AgentEZ, Clients, providers, or users, or conduct that could cause legal or operational harm.

Where reasonably possible, AgentEZ will provide notice and an opportunity to cure ordinary payment or contract breaches. Immediate suspension may occur for urgent security, legal, fraud, safety, or abuse concerns. The Client remains responsible for accrued charges and completed work.

The Services may not be used to:

• violate law, professional obligations, or applicable platform rules;
• commit fraud or impersonation or infringe intellectual-property or privacy rights;
• upload malware or malicious code, gain unauthorized access, or interfere with security or availability;
• circumvent usage, account, or Credit controls;
• reverse engineer the Services except where a restriction is prohibited by law;
• scrape or copy the Services unlawfully;
• send unlawful spam or conduct unlawful calls, texts, or automated messages;
• create unlawful discriminatory housing, employment, lending, or service practices;
• collect highly sensitive information through an unapproved unsecured workflow;
• generate or distribute unlawful, deceptive, defamatory, abusive, or harmful material;
• misrepresent AI output as verified professional advice;
• use the Services for emergency or life-safety decisions without an expressly approved system; or
• use Client End User information outside applicable permissions and law.

AgentEZ may use or connect to third-party providers for cloud hosting, AI processing, language models, databases, storage, email, communications, payments, scheduling, forms, analytics, CRMs, automation platforms, security, monitoring, domain registration, and other integrations.

Third-party services may have their own terms, policies, limits, pricing, outages, and changes. AgentEZ does not control every third-party service and cannot guarantee permanent availability of a particular provider, model, integration, or feature. AgentEZ may replace or reconfigure providers when reasonably necessary to continue or improve delivery, subject to applicable Client agreements and privacy commitments.

Custom projects and private deployments may require a proposal, Order, statement of work, data-processing addendum, confidentiality agreement, service-level agreement, security schedule, or separate support terms. Those documents may define architecture, the Client environment, deliverables, milestones, acceptance criteria, access, ownership, data handling, retention, support, uptime commitments, and payment schedule. No service-level or uptime commitment applies unless purchased and written in an Order or service-level agreement.

For Client-controlled environments, the Client is responsible for its cloud account, office network, credentials, permissions, security configuration, backups, billing, provider terms, and internal users. AgentEZ is responsible only for obligations expressly accepted in the applicable Order.

Each party will protect the other party's nonpublic business, technical, financial, security, and customer information using reasonable care and use it only as appropriate for the parties' relationship. Confidential information does not include information that is public without breach, was already lawfully known, is received lawfully without a confidentiality duty, or is independently developed without use of the confidential information.

A receiving party may disclose confidential information to personnel and contractors who need access and are subject to confidentiality obligations, when required by law or valid legal process, or with the disclosing party's permission. Where legally permitted, the receiving party will give reasonable notice before compelled disclosure. A separate nondisclosure agreement or Order may provide stronger obligations.

Maintenance and outages may occur; third-party services may fail or change; models and integrations may be replaced; features may be modified; and Services may evolve. Beta or preview features may be less reliable. No uptime commitment applies unless stated in an Order or service-level agreement, and AgentEZ does not guarantee uninterrupted or error-free service.

AgentEZ will not materially reduce a prepaid Service without a reasonable remedy, replacement, credit, or other treatment appropriate to the applicable Order.

To the fullest extent permitted by law, the Services are provided "as is" and "as available." AgentEZ disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement to the extent legally permitted. These disclaimers do not disclaim obligations that cannot legally be disclaimed.

AgentEZ does not guarantee:

• perfect AI accuracy;
• specific revenue, lead volume, appointments, sales, closings, or property sale;
• search ranking or other business results;
• uninterrupted operation;
• compatibility with every system;
• permanent availability of any provider, model, integration, or domain; or
• that Client Content is legally sufficient or accurate.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages. AgentEZ will not be liable for lost profits, lost revenue, lost opportunities, loss of goodwill, or loss of data arising from ordinary Service use.

To the fullest extent permitted by law, AgentEZ's aggregate liability arising from an applicable Order or affected Service will not exceed the greater of (1) $100 or (2) the fees actually paid to AgentEZ under the applicable Order during the 12 months immediately preceding the event giving rise to the claim.

These limits apply regardless of legal theory and even if a remedy fails of its essential purpose, to the extent permitted by law. They do not eliminate Client payment obligations, limit liability that cannot legally be limited, or override a different liability provision expressly stated in a signed agreement.

The Client will defend, indemnify, and hold harmless AgentEZ and its personnel from third-party claims, damages, losses, liabilities, judgments, settlements, costs, and reasonable legal fees arising from Client Content, Client instructions, Client business activities, Client products or services, Client communications, Client End User handling, lack of required rights, permissions, or consents, unlawful or discriminatory use, professional or regulatory violations, misuse of the Services, or breach of these Terms.

AgentEZ will provide reasonable notice of a covered claim. The Client may control the defense, but may not settle in a way that admits wrongdoing by or imposes obligations on AgentEZ without AgentEZ's written consent. AgentEZ may participate with counsel at its own expense.

These Terms and disputes arising from them are governed by Florida law, without regard to conflict-of-law rules.

Before filing an ordinary lawsuit, the complaining party must send written notice to hello@agentez.ai with "Legal Notice" in the subject line and allow 30 days for good-faith informal resolution. Exclusive venue will be in the state or federal courts located in Broward County, Florida, unless applicable law requires otherwise.

Either party may seek urgent injunctive or equitable relief for security, confidentiality, unauthorized access, or intellectual-property misuse without waiting 30 days.

AgentEZ may update these Terms as the Services, laws, or business practices evolve. The Last Updated date identifies the latest revision. Material changes affecting active paid Clients will receive reasonable notice, and changes apply prospectively unless law requires otherwise. An existing signed Order may provide stronger protections.

Continued use after a stated effective date constitutes acceptance when legally permitted and after appropriate notice. Updates do not secretly or retroactively change completed transactions.

The parties agree to conduct transactions electronically where permitted, including through electronic acceptance, electronic signatures, email notices, account notices, electronic invoices, and digital records. The Client is responsible for maintaining a current email address. Nothing in these Terms prevents a legally required notice from being delivered by another method.

Relationship

The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, franchise, fiduciary, or agency relationship.

Assignment

The Client may assign these Terms only with AgentEZ's written consent, except in a permitted business reorganization in which the successor assumes the Client's obligations. AgentEZ may assign these Terms in connection with a merger, financing, reorganization, or sale of relevant business assets.

Force majeure

Neither party is liable for delay or failure caused by events outside its reasonable control, except that this does not excuse payment obligations for Services already provided.

Waiver and severability

A waiver must be explicit and applies only to the specific instance; it does not create a continuing waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect.

Interpretation and entire agreement

Headings are for convenience only. These Terms and the applicable Orders are the entire agreement concerning their subject matter and replace prior or contemporaneous discussions and understandings about that subject matter. There are no third-party beneficiaries unless expressly stated. If translations are provided, English controls unless applicable law requires otherwise.

Survival

Provisions concerning payment, ownership, confidentiality, disclaimers, liability limits, indemnity, disputes, and general contract terms survive expiration or termination to the extent their nature requires.